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Subscribe to The 42
Unlock unlimited access
See sport differently with our news, analysis, podcasts and storytelling
More Sports
Fitness
MMA
Other
Sport Features
Rugby Weekly
Editor's Picks
Quizzes
Behind the Lines
Partner Publications
TheJournal.ie
The latest Irish and international breaking news, reports and coverage
Noteworthy
A platform helping fund the type of in-depth journalism that the public wants to see
Subscribe now
#
customer service
Advertisement
Last year
2023
customer service
RTÉ places dead last in customer experience rankings
58
29.0k
Oct 3rd 2023, 7:34 AM
All time
uk websites
'It's like buying from China or the US': Brexit causes issues for Irish ordering online from UK
81
61.2k
Jan 19th 2021, 4:09 PM
customer service
Two-thirds of complaints dealt with by telecoms regulator so far this year came from Eir customers
44
14.9k
Dec 9th 2020, 4:13 PM
Complaints
Eir CEO says it was a 'mistake' to locate customer care centre in Sligo
163
119k
Updated
Nov 25th 2020, 6:36 PM
year of the customer
Bus Éireann to give all drivers customer service training for a 'step change' in satisfaction levels
57
20.0k
Nov 18th 2018, 10:00 PM
RESERVED SEATS
Extra staff planned for Irish Rail trains to help deal with seating issues
79
43.6k
Feb 11th 2018, 8:30 AM
dear leo
High Court Master lashes KBC and tells father in arrears to write to Taoiseach
23.5k
Nov 11th 2017, 6:15 AM
Commuters
'Unless the government allocate funds... there is no easy solution': Irish Rail responds to overcrowding complaint
44
12.0k
Oct 20th 2017, 6:15 AM
Lights out
"It's the future": Restaurants and cafés are cracking down on smoking outside
30
31.5k
Jan 29th 2017, 7:45 AM
despite all my rage
18 everyday moments that are guaranteed to send you into an irrational rage
6
12.1k
Oct 11th 2016, 9:30 PM
more jeff
A hotel went above and beyond to fulfill this customer's very special Jeff Goldblum request
1
4.2k
Sep 22nd 2016, 8:28 AM
Sorry
Virgin apologises to mobile customers who experienced hours-long outage
26
9.2k
Jul 1st 2016, 1:15 PM
while on hold
This guy live-tweeted his 8 hour long customer service call from hell
6
5.8k
Dec 18th 2015, 8:05 AM
sketti
This Facebook joker was crushed by a supermarket in an excellent Eminem battle
1
5.5k
Sep 29th 2015, 8:15 PM
customer care
A Tesco manager's act of kindness towards a cancer patient is going super viral
2
6.1k
Sep 25th 2015, 6:24 PM
booty-ful day
U2 tickets aren't on sale yet but they're ALREADY going for €1,000 online
68
30.8k
Sep 10th 2015, 2:40 PM
future's bright
This startup founded by Irish guys is about to be HUGE... and they found a pretty unique way to tell people
11
26.0k
Aug 27th 2015, 12:43 PM
Sick
Ryanair passenger forced to sit next to vomit on 1.5 hour flight says he was 'definitely conscious of the smell'
78
41.3k
Aug 18th 2015, 12:08 PM
customer service
A guy complained to a supermarket about 'uneven' bread and got the best response
5
17.6k
Jun 18th 2015, 8:26 AM
crowd pleaser
Passengers get stuck on runway, so airline orders pizza for everyone
38
49.0k
May 27th 2015, 10:22 PM
epic rant
This Starbucks employee absolutely lost it at a customer and is now a viral sensation
2
10.1k
May 18th 2015, 3:45 PM
customer service
11 excellent examples of customer service done right
1
15.2k
May 12th 2015, 1:05 PM
Your Say
Poll: Is the customer always right?
59
21.6k
Mar 4th 2015, 8:25 PM
fast friends
Irish guy has loveliest web chat ever with Optical Express customer service agent
7
10.7k
Feb 5th 2015, 6:45 PM
the cage
Legendary hotel concierge decorate guest's room with photos of Nic Cage
4.3k
Jan 28th 2015, 8:09 AM
baggage charges
Ryanair's Twitter account just fell for the oldest Ryanair joke in the book
9.2k
Dec 30th 2014, 11:56 AM
Ferbane
These Offaly protesters don't want the only bank in their town closed
34
11.7k
Dec 19th 2014, 9:41 PM
at your serivce
Students complain to Tesco with a sonnet and get a wonderfully poetic reply
4
5.5k
Nov 26th 2014, 5:19 PM
Regrets
This clothing brand burned a customer on Twitter, and their response is going viral
2
14.5k
Oct 19th 2014, 10:27 AM
The Customer is Always Right
Why Richard Branson prank-called his own company to speak with Richard Branson
8
23.0k
Sep 20th 2014, 3:00 PM
Facepalm
Airline responds to customer complaint with worst apology letter ever
10.3k
Jul 31st 2014, 5:07 PM
intense rage
This customer call from hell will drive you absolutely crazy
4
4.8k
Jul 15th 2014, 10:00 AM
Boots
Heartwarming Facebook post shows why Boots Blanchardstown is the best
7.7k
Jul 4th 2014, 4:54 PM
Switcheroo
I'll take my business elsewhere: three quarters of Irish people switch service providers
26
14.8k
May 26th 2014, 8:45 PM
Call Me Maybe
All the hellish stages you go through when calling Customer Service
53
21.6k
Mar 19th 2014, 9:30 PM
Voices
Column:
Michael O'Leary turned Santa because he had to
60
129
Dec 12th 2013, 1:00 PM
please and thanks
French coffee shop bases prices on customers' politeness
37
37.7k
Dec 11th 2013, 6:00 PM
customer service
Michael O'Leary takes customer service to a new level by checking boarding passes himself
65
28.4k
Dec 6th 2013, 5:20 PM
customer service
'Warm and cuddly' or 'harsh and caustic': Are we seeing Michael O'Leary 2.0?
76
13.3k
Nov 14th 2013, 8:30 PM
all change
Ryanair to cut fees and bring in quiet flights. No, seriously.
156
54.1k
Oct 25th 2013, 12:08 PM
1
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